FAQ

The choice of material depends on your specific needs. If you are looking for one Wall Mural resistant, totally waterproof and easy to clean, you could opt for fibreglass, suitable for environments even in close contact with water. If you want one Wall Mural light, breathable and easy to remove, TNT could be the ideal choice. Linen and canvas effect fabrics are perfect if you want a more sophisticated look and a natural fabric feel.

Click here for more information on materials.

Fiberglass wallpapers offer greater wear resistance, are fire retardant and are unlikely to tear or damage. Furthermore, they are totally waterproof and can be washed easily and placed both outdoors and in bathrooms or showers. These wallpapers are also very long-lasting.

Click here for more information on fiberglass.

Non-woven wallpapers are light and easy to install. They are also breathable and allow the walls to "breathe", thus reducing the risk of mold growth. Furthermore, they can be removed without leaving residue on the surface.

Click here for more information on TNT.

• Wall Mural glue
• bucket
• roller
• sponge
• plumb line
• ruler
• level
• cutter
• brush
• plaster brush
• spatula
• stairs

1. Remove the old coating quickly and easily with a debonding product and a spatula: prepare the surface to perfection
2. Make sure the wall is completely clean and dry, fill the holes and sand any imperfections until the surface is homogeneous
3. Using a screwdriver, remove all the switches and electrical socket plates
4. Prepare the glue for Wall Mural mixing evenly and carefully respecting the proportions indicated on the package
5. Use the plumb line and make reference marks on the wall, this will allow you to adjust the positioning of the sheet during installation.
6. Make sure that the graphics match and then trim the bleed if necessary. To avoid misalignments we recommend cutting the sheets as the installation progresses.
7. Spread the glue directly on the wall using a roller or brush, covering the entire width of the roll using the lines drawn during preparation as a reference.
8. Place the first sheet on the wall starting from the top and leave an excess of 5 cm. Check that the sheet corresponds to the reference lines drawn previously
9. Using a stiff spatula, adhere the entire sheet to the wall. Using smooth movements, start from the center and push the excess glue towards the ends
10. Using a spatula and cutter, trim the excess flush with the skirting board and the ceiling in the upper part
11. Lay the second sheet next to the first, paying attention to the alignment before adhering it to the wall. Carefully smooth out the joint area using a damp sponge to squeeze out excess glue
12. Some air bubbles may appear following installation, which should deflate on their own. If they persist you can pierce them with a pin and inject glue with a syringe inside the bubble.

As an international company, we are able to ship worldwide.

We usually ship within 7-10 days of purchase. For customized parts the production time must be added to the normal delivery time. Delivery times may vary depending on the country of arrival of the purchased items and whether a specific option has been added to the order.

You will be able to follow your order thanks to the tracking link that you will receive via e-mail upon shipment.

As soon as it is available, you will be able to find your tracking link on your My Orders page. Since we use third-party suppliers, the shipping service may be slightly different from one order to another. In some cases, for example, the carrier may offer you the opportunity to schedule the delivery as you wish.

The information relating to the tracking of the shipment is sent by the trusted transporter to whom we have entrusted the delivery.

Shipping costs are indicated during the checkout phase. Shipping costs depend on the destination of the order.

We remind you that shipping costs include:
Warranty. Your order is 100% protected from damage or if it is lost. All customs fees, taxes and document preparation. The customer service specialists WallpaperDream they will be available to answer any questions or concerns regarding shipping.

Taxes and customs fees:
All customs duties and taxes are included in the shipping cost. In rare cases, the sender will ask you to pay import customs fees. In this case, please pay in advance and share your receipt/statement with your customer service representative. This will avoid further delays and allow us to give you a full refund.

Your order will be delivered by a reliable courier (GLS, DHL, Correos, ...) to your home.

In case of problems with your order, call us on +39 0863 412133. Take a photo of the packaging (preferably before opening) and of any damage found on the part. The more photos we have, the more we can help you.

All credit and debit cards (Visa, Mastercard, ATM, etc.), Paypal and bank transfer.

1. As foreseen by theart. 59 of the Consumer Code, the right of withdrawal does not apply to products created to measure or personalized. The consumer cannot exercise the right of withdrawal for a non-prefabricated good produced based on an individual choice of the consumer himself. For example, the choice of colours, sizes and adaptation of the goods make it a personalized and non-refundable product. There Wall Mural, being a tailor-made product, it is not refundable.


2. The customer can request a return via email or via contact form.


3. The customer is required to return the product to Kina srl, via XX Settembre 460, 67051 Avezzano (AQ); damaged returns will not be accepted; the costs of returning the goods are borne by the customer.


4. WallpaperDream will refund the sums paid by the customer, according to the methods indicated by the customer for the purchase, once it has been ascertained that the defect presented by the product being returned is a consequence of negligence attributable to the seller himself.


5. WallpaperDream, once the product has been returned, will be able to evaluate and appraise the object, and hold the consumer responsible for any "decrease in value" of the object.


6. Pursuant to theart. 56, paragraph 3 of the Consumer Code the refund will not take place until WallpaperDream has not received the goods or until the consumer has demonstrated that he has sent back the goods, whichever occurs first.